If you haven't received the email with your eSIM QR code, follow these steps to locate it or resolve the issue.
Check Your Email Inbox (Including Spam & Junk Folders)
The email containing your eSIM QR code is sent automatically after your order is processed. If you don’t see it:
✅ Check your Spam/Junk folder – Some email providers may filter the email as spam.
✅ Look in the "Promotions" or "Updates" tabs (for Gmail users).
✅ Search for "Nesa Mobile" or "Your eSIM is Ready! 🌎✈️" in your email search bar.
Check Your Dashboard or Mobile App
If you still don’t see the email, you can access your QR code directly from the website or mobile app:
🌍 On the website:
Go to Nesa Mobile Dashboard
Log in with your account
Navigate to "My eSIMs" and find your plan
📱 On the mobile app:
Open the Nesa Mobile App
Tap on "My eSIMs"
Select your eSIM plan to view the QR code
Email Display Issues – Why You Might Not See the QR Code
Some email clients may block the QR code from displaying properly due to:
Security settings or image blocking
Strict email filtering rules
Outdated email app versions
If the QR code isn't visible in the email:
✅ Try opening the email in a different email client or web browser.
✅ If using an iPhone or iPad, disable Mail Privacy Protection (Settings > Mail > Privacy Protection).
✅ Open the email on a desktop instead of mobile.
Still Can't Find Your QR Code?
If you've tried all the above steps and still don’t have access to your QR code, contact Nesa Mobile Support with your order details. We’ll resend your QR code as soon as possible!